{"id":2764,"date":"2025-09-02T16:44:02","date_gmt":"2025-09-02T14:44:02","guid":{"rendered":"https:\/\/hawai.li\/fsd\/complaints-whistleblowing\/"},"modified":"2026-02-13T09:41:09","modified_gmt":"2026-02-13T08:41:09","slug":"complaints-whistleblowing","status":"publish","type":"page","link":"https:\/\/fsd.ch\/en\/complaints-whistleblowing\/","title":{"rendered":"Whistleblowing & complaints"},"content":{"rendered":"\n

Whistleblowing<\/h2>\n\n\n\n

FSD encourages anyone who works with us or is affected by our work (staff, associated personnel, community members, partners and other external stakeholders) to report, in good faith, any concerns or suspicions of corruptive or abusive behaviour, including sexual exploitation and abuse; reporters are protected from retaliation and any retaliation will be treated as serious misconduct. <\/p>\n\n\n\n

To make a report, please send a precise, detailed and signed allegation to FSD\u2019s designated ombudsman Dr. Nawal A\u00eft-Hocine by email to transparency@fsd.ch<\/mark><\/a>. For urgent cases, she can also be reached by phone at +41 79 679 45 72<\/a><\/mark>.\u00a0<\/p>\n\n\n\n

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FSD Whistle Blower Policy <\/h3>\n <\/article>\n <\/a>\n <\/div>\n\n\n\n

How to raise a comment or complaint related to our fundraising campaigns?<\/h2>\n\n\n\n

We value your feedback. If you have any remarks or a complaint to make about any aspect of FSD\u2019s fundraising, please contact us. We are greatful for an opportunity to improve. Our team will react promptly, take your complaint seriously and work to resolve any issues as fast as possible.<\/p>\n\n\n\n

In the first instance, comments or complaints should be directed to:<\/p>\n\n\n\n

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CONTACT INFORMATION<\/h3>\n

\u2709\ufe0f donors@fsd.ch<\/a><\/strong><\/p>\n

\ud83d\udcde +41 22 731 14 79<\/a><\/strong><\/p>\n

 <\/p>\n

Donor Relations, FSD (Fondation suisse de d\u00e9minage)<\/h4>\n

14b Av. Giuseppe Motta<\/p>\n

1202 Geneva<\/p>\n

Switzerland<\/p>\n <\/div>\n <\/div>\n <\/article>\n <\/section>\n<\/div>\n\n\n\n

What will we do with your complaint:<\/p>\n\n\n\n

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  • Please register your complaint, to the extent possible, within three months of the incident occurring.<\/li>\n\n\n\n
  • Your complaint will be logged and forwarded to the relevant member of the team depending on the nature of your complaint.<\/li>\n\n\n\n
  • Complaints will be dealt with by a person independent of the event complained about.<\/li>\n\n\n\n
  • We will acknowledge your complaint within 5 working days of receiving it.<\/li>\n\n\n\n
  • We aim to provide a full response within 10 working days. Where we need to obtain additional information to respond to your complaint fully, we will do so within four weeks of receiving.<\/li>\n<\/ul>\n\n\n\n

    FSD is committed to the ZEWO principles and to the highest ethical standards in fundraising.<\/p>\n","protected":false},"excerpt":{"rendered":"

    Whistleblowing FSD encourages anyone who works with us or is affected by our work (staff, associated personnel, community members, partners and other external stakeholders) to report, in good faith, any concerns or suspicions of corruptive or abusive behaviour, including sexual exploitation and abuse; reporters are protected from retaliation and any retaliation will be treated as […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":84,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2764","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/fsd.ch\/en\/wp-json\/wp\/v2\/pages\/2764","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fsd.ch\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fsd.ch\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fsd.ch\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/fsd.ch\/en\/wp-json\/wp\/v2\/comments?post=2764"}],"version-history":[{"count":11,"href":"https:\/\/fsd.ch\/en\/wp-json\/wp\/v2\/pages\/2764\/revisions"}],"predecessor-version":[{"id":7762,"href":"https:\/\/fsd.ch\/en\/wp-json\/wp\/v2\/pages\/2764\/revisions\/7762"}],"wp:attachment":[{"href":"https:\/\/fsd.ch\/en\/wp-json\/wp\/v2\/media?parent=2764"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}