We use audience measurement tools (such as Google Analytics 4 and Clarity), via Google Tag Manager, to understand how the website is used and to improve it. The data are used for statistical purposes only and are not used for targeted advertising.
Whistleblowing & complaints
FSD upholds the highest standards of ethics, transparency and integrity across all its activities. If you wish to report inappropriate behaviour or a breach of these principles, a dedicated whistleblowing and complaints mechanism is available.
Whistleblowing
FSD encourages anyone who works with us or is affected by our work (staff, associated personnel, community members, partners and other external stakeholders) to report, in good faith, any concerns or suspicions of corruptive or abusive behaviour, including sexual exploitation and abuse; reporters are protected from retaliation and any retaliation will be treated as serious misconduct.
To make a report, please send a precise, detailed and signed allegation to FSD’s designated ombudsman Dr. Nawal Aït-Hocine by email to transparency@fsd.ch. For urgent cases, she can also be reached by phone at +41 79 679 45 72.
How to raise a comment or complaint related to our fundraising campaigns?
We value your feedback. If you have any remarks or a complaint to make about any aspect of FSD’s fundraising, please contact us. We are greatful for an opportunity to improve. Our team will react promptly, take your complaint seriously and work to resolve any issues as fast as possible.
In the first instance, comments or complaints should be directed to:
CONTACT INFORMATION
📞 +41 22 731 14 79
Donor Relations, FSD (Fondation suisse de déminage)
14b Av. Giuseppe Motta
1202 Geneva
Switzerland
What will we do with your complaint:
- Please register your complaint, to the extent possible, within three months of the incident occurring.
- Your complaint will be logged and forwarded to the relevant member of the team depending on the nature of your complaint.
- Complaints will be dealt with by a person independent of the event complained about.
- We will acknowledge your complaint within 5 working days of receiving it.
- We aim to provide a full response within 10 working days. Where we need to obtain additional information to respond to your complaint fully, we will do so within four weeks of receiving.
FSD is committed to the ZEWO principles and to the highest ethical standards in fundraising.